Privacy Policy

1. Information we collect

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We may collect the following information when you use our website or contact us:

• Contact details: name, phone number, email address.

• Booking details: pick‑up and drop‑off locations, preferred dates and times, vehicle details.

• Communication records: messages you send through our website forms, email, WhatsApp or other channels.

• Website usage data: pages visited, time on site, device type and browser, collected through cookies or similar tools

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2. How we use your information

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We use your information to:

• Provide quotes and respond to your enquiries.

• Arrange and manage vehicle transport bookings.

• Communicate with you about your booking, updates, delays or changes.

• Improve our website, services and customer experience.

• Maintain internal records, administration and accounting.

• Comply with any legal or regulatory obligations.

We will not sell your personal information to third parties.

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3. Sharing your information

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We may share your information only when necessary:

• With service providers who help us operate our website, IT systems, payment processing or communications, under confidentiality obligations.

• With insurers, legal advisers or authorities where required to manage claims, disputes, fraud prevention or legal obligations.

• Where you have given us clear permission to share information with another party (for example, a dealer or storage facility).

Any third parties are only given the information they reasonably need to perform their role.

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4. Cookies and website analytics

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Our website may use cookies and similar technologies to:

• Remember your preferences.

• Help us understand how visitors use the site and improve performance.

You can usually choose to accept or refuse cookies through your browser settings. If you disable cookies, some parts of the website may not function properly.

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5. How we store and protect your information

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We take reasonable steps to keep your personal information safe from loss, misuse and unauthorised access, including:

• Using secure systems and passwords for our devices, email and website tools.

• Limiting access to personal information to people who need it to perform their job or provide our services.

We keep your information only for as long as it is needed for the purposes set out in this policy, or as required by New Zealand law (for example, tax and accounting records).

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6. Your rights

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Subject to New Zealand privacy laws, you have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct any information that is inaccurate or incomplete.

To exercise these rights, contact us using the details below. We may need to verify your identity before we respond.

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7. Links to other websites

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Our website may contain links to other websites (for example, payment providers, partners or social media). We are not responsible for the privacy practices or content of those sites. You should check their privacy policies before providing any personal information.

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8. Contact us

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If you have any questions about this Privacy Policy or how we handle your information, please contact:

BIGS Unlimited
Email: contactbigs.nz@gmail.com
Phone: +64 22 628 8585

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9. Changes to this policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes are made indicates you accept the updated policy.