Terms of Service

These Terms of Service (“Terms”) apply to your use of the BIGS Unlimited website and to any vehicle transport services (“Services”) we provide. By using our website, requesting a quote or booking a transport with us, you agree to these Terms.

1. Who we are

BIGS Unlimited (“BIGS”, “we”, “us”, “our”) is a Christchurch-based, family-owned vehicle transport service operating primarily across the South Island of New Zealand. Our contact details are available on our website and in our Privacy Policy.

2. Services we provide

We provide transport of cars and light vehicles on a one-vehicle-per-trip basis, including standard, modified, luxury, classic and special‑interest vehicles. Exact routes, dates and times are agreed with you during the quote and booking process.

We may refuse a booking if we believe the vehicle or conditions are unsafe, unlawful or beyond the capability of our equipment.

3. Quotes and pricing

Quotes are based on the information you provide (vehicle type, condition, locations, timing).
A quote is usually valid for a limited period (for example, 7 days); if you confirm after that, we may need to re‑quote.
Pricing may change if the job details change (e.g. different vehicle, locations, access issues, extra waiting time or additional services required).

We will tell you about any changes in price before we proceed with the job wherever reasonably possible.

4. Bookings and payment

A booking is confirmed when you accept our quote (in writing, by email, message or online form) and we acknowledge your acceptance.
We may require full payment or a deposit before transport, with the balance due before delivery or as otherwise agreed.
We accept the payment methods stated on our website or in our quote.

If payment is late, we may delay or cancel transport until payment is received, and may charge reasonable costs associated with the delay.

5. Your responsibilities

By making a booking you confirm that:

You are the owner of the vehicle or authorised by the owner to arrange transport.
The vehicle details and condition you provide are accurate.
The vehicle is in a suitable state for transport (including secure interior, no loose items likely to move or cause damage).
There is safe and reasonable access for our ute and trailer at both pickup and delivery locations.

You are responsible for removing personal belongings and valuables from the vehicle before pickup. We are not responsible for loss or damage to personal items left inside the vehicle.

6. Pickups, deliveries and delays

We will provide confirmed pickup times and committed delivery windows, subject to traffic, weather, road closures and other events outside our reasonable control.

You agree to:

Ensure someone is available at the agreed locations and times to hand over and receive the vehicle, unless otherwise arranged.
Tell us as soon as possible if you need to change times or locations.

If we arrive and cannot access or load/unload the vehicle due to circumstances under your control (for example, no one present, blocked access, vehicle not ready), we may charge a reasonable fee for waiting time, failed pickup or re-delivery.

7. Condition of vehicle and damage

We handle each vehicle carefully and transport only one vehicle per trip to reduce risk. At pickup and delivery we may carry out a visual check and may take photos to record the condition of the vehicle.

If you believe damage has occurred during transport, you must:

Tell us as soon as reasonably possible, ideally at the time of delivery or within a short, reasonable period; and
Provide photos and details of the damage so we can investigate.

We must be given a reasonable opportunity to inspect the vehicle and assess the claim.

Our liability is subject to any written contract or insurance arrangements we agree with you and to New Zealand law, including the Carriage of Goods Act and Consumer Guarantees Act where applicable.

8. Limitations of liability

To the extent permitted by New Zealand law:

We are not liable for loss that is indirect, consequential or purely financial (such as loss of profit, loss of resale value or loss of use), except where we cannot exclude such liability under the law.
We are not responsible for pre‑existing damage, mechanical faults, wear and tear, or damage arising from those issues.
We are not responsible for delays caused by events outside our reasonable control, such as severe weather, road closures, accidents or law enforcement activity.

Nothing in these Terms limits any rights you have under the Consumer Guarantees Act 1993 if you are a consumer and the Act applies.

9. Cancellations and changes

If you need to cancel or change a booking:

Please contact us as early as possible using the details on our website.
We may charge a reasonable cancellation fee or recovery of costs if you cancel at short notice or after we have already begun travelling to the pickup location.

If we need to cancel or change a booking for reasons beyond our reasonable control, we will let you know as soon as we can and work with you to reschedule or provide a refund where appropriate.

10. Use of the website

You agree not to:

Use our website for any unlawful or fraudulent purpose.
Attempt to interfere with the security or operation of the site.
Copy or reuse our content, images or branding without our permission, except as allowed by applicable law.

We may update or change the website at any time without notice.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information. Please read it carefully together with these Terms.

12. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on our website with a new “Last updated” date. By continuing to use our website or services after changes are made, you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of New Zealand, and any disputes may be dealt with by the New Zealand courts.

Last updated: 3 March 2026